very frustrated with it

tried to get it to pair with my devices
when i finally did there was no video or sound
went to site to get step by step help but nothing there addressed this issue..
both devices are brand new
so i contacted them and all i got back was a copy of what is on the site
so much for support

Update: finally got this app to pair with my two devices. still can’t figure out why it wasn’t.
worked the first day for awhile. then the video feed kept timing out. then the parent device would say baby awake when you could see him sleeping. tried to get support and could only find it through Facebook. problems with that was they are only available at a different time then i am .
Sound would not work. both my devices are brand new and my wifi connection is great. buyer beware

mjbrin about Baby Monitor Annie: Everywhere WiFi, 3G, Cloud Cam, v1.0.1